We stayed at the Hilton London Heathrow Terminal 5 in September 2019. Our British Airways flight to Johannesburg was delayed by fourteen hours as a consequence of a pilot strike, so we had to overnight in London. We booked last minute and paid £200.05 for the night. It will probably cost us nothing as British Airways is mandated to reimburse us under its “Duty of Care” obligation.
Lobby & Check-In
The entrance and lobby of this Hilton is nice and spacious with a contemporary and clean feel. It has high ceilings, ample seating and modern lighting.
The lobby has a little café dock called ‘caffé Musetti’ where you can buy coffees, teas and snacks (e.g. fruits and baked goods). In addition, a bar is connected to the lobby named the ‘River Bar’.
As for the check-in process, it was simple and smooth. It was 8pm when we checked-in and it only took a few minutes. (Just like check in, check out was quick enough. We checked out at 7am but had to wait a few minutes because there were two people ahead of us.)
We were allocated a standard room on the second floor. The executive rooms are on the fourth and fifth floors. Our room was of a decent size. There was a king-sized bed with a bedside table on both sides, a working desk, cabinet and lounge chair. Opposite the bed was a mounted television.
The room was equipped with an iron and ironing board, safe, kettle, complimentary tea bags and coffee, fridge and alarm clock. Complimentary sparkling and still water was also provided. There was a self-control thermostat in the room. However, the lowest temperature can only be set to 19°C. So if you don’t like sleeping in the warm, then you may have trouble sleeping. I like the heat, but I thought it was a bit warm; maybe the thermostat was not accurately measuring the room temperature.
The bathroom, again, was spacious and brightly lit. It was equipped with facial soap, shampoo, conditioner, body wash, body lotion and a shower cap. As for the shower, it had full power and the temperature of the water satisfied my hot shower needs. A square section of the mirror was anti-steam. The square was oddly positioned as it was not over the sink.
A variety of complimentary newspapers were available at the front desk in the lobby. Towards the back of the lobby, there is a business centre with a couple of computers, a printer and a photocopier. It is open 24 hours.
Also in the lobby is a staircase which leads to the dining area. This is where breakfast is served. We did not eat breakfast here, but we were informed that it was £15 per person.
Additionally available at this Hilton hotel was a pool, sauna, a small gym and a bar area (which I did not use).
Despite the name, this Hilton is not actually located in or by Terminal 5. It is quite a drive away from the terminal. We took an Uber which costed £9 one way (again, we were expensing this to BA).
Unless you have a car, your mobility from this hotel is quite constrained and the expenses will add up very quickly. There is nothing around the vicinity of this hotel. And if you are driving, the parking fee is £16 per day.
Our experience at Hilton Heathrow Airport Terminal 5 met our expectations, in line with the (better) full Hilton brand. Its room and public areas were spacious, the ambience was relaxing, and the services were friendly and efficient. Overall, we enjoyed our stay here.
Another transfer option is the shuttle bus (“H57 Heathrow Hoppa”). It takes about fifteen minutes for the transfer. The prices are £5 for a single, advanced-purchase ticket and £6 for a single ticket bought on the bus. For a return fare, it is £9. To catch the Hoppa from Heathrow Airport:
- Terminal 5: Hoppa at Bus Stops 17 and 18 on the arrivals level on the ground floor.
- Terminal 4: Hoppa at Bus Stop 11.
- Terminals 2 and 3: Proceed to Terminal 5 to take the Hoppa by taking the complimentary Heathrow Express Train service to Heathrow Terminal 5.
At weekends, this hotel hosts quite regularly wedding functions. It can be a very busy and crowded place.
If you are constrained by budget, you should consider Premier Inn London Heathrow Terminal 4 for overnight stays. It is linked to Terminal 4 and can be reached by foot about 7-8 minutes via a covered walkway. It is new and clean, and very budget friendly, most often available around £29 to £50 range. The more advance you booked, the cheaper it is. Transport from here (bus, tube and Heathrow Express) to any of the terminals is free. Read our review on Premier Inn London Heathrow Terminal 4.