The Delta Grand Okanagan is part of the Delta Hotels, a Canadian hotel chain. It was acquired by Marriott in 2015. The Delta brand continues to be maintained by Marriott as part of its global lodging portfolio. It is rated as Category 5 in Marriott Rewards.
This Delta Grand Okanagan is located by the Okanagan lakeside and is blessed with outstandingly beautiful scenery. The expansive and serene blue lake is complemented with mountain views in the background. Occasionally, you can watch float planes taking off and landing unobtrusively.
Lobby & Check-In
We arrived at the hotel at 8.15 am and was attended at the front desk promptly and politely. There were rooms available and she checked us in immediately. She acknowledged our elite status and upgraded us to a Club Floor room with access to the executive lounge. (We later found out that she was the Assistant Front Office Manager). The ninth and tenth floors are the Executive floors.
The lobby floor is not very grand, kind of darkish, and is anchored by its large restaurant, Oak+Cru. The lobby area can get very crowded, especially when there are special functions happening (as it did during our stay). It is a strange layout. The main entrance does not lead to the hotel reception, but to the restaurant. The reception is obscured to the right side.
Despite being on the club floor, our room did not have the water view; instead, it was a dull and boring city view, overlooking a dead mall. The room itself looked gloomy, overwhelmingly because of the very dark carpet. The first impression, for an expensive hotel, it did not immediately exude quality. The bedroom was spacious though, equipped with many standard features, but surprisingly, it was missing a safe and sofa seater. For a ‘grand’ hotel, these should have been part of the standard features. I checked the photos in Marriott website; it did show a sofa seater, so this room must be an odd one.
The work table is of decent size but located directly below the 48” television. Say, if your other half wants to watch the TV and you want to work, it could be very distracting for both.
There were two bottles of mineral water on the work table initially, but they were not replenished the next day.
The cooling and heating of the room is individually controlled in the room itself, but the unit was noisy and disruptive to a peaceful sleep.
The bathroom is on the smallish side but equipped with full amenities. There is no bath, just a narrow shower unit that also has both the handheld and overhead rain showers; all functioned admirably.
The executive lounge is on 9th floor, and access to the lounge is by room card. It opens from 6.30am to 10pm. Outside the hours of breakfast and evening cocktail, there was nothing much in the lounge. Continental breakfast is served between 6.30am and 9.30am. The evening hors d’oeuvres starts at 4.30pm to 7pm with food servings in the form of spring rolls, samosa, nuts, cheeses, salad and various biscuits. The lounge has gorgeous views of the Okanagan Lake and mountains.
The self-car park is located independently on a separate tower. (They do have valet parking.) It would take a good 3-5 minutes to walk to the lobby. The daily parking charge of $24 was pretty steep for Kelowna standard, and more annoying when you were already been forced to pay $20 resort fee per day.
The restaurant Oak + Cru is really the focus piece of the lobby floor. It gets very busy during the Happy Hours. The restaurant is very big and extends to the outside patio, and has nice views of the purpose-built lake and the Okanagan mountains.
The daily resort fee gives you the entitlement to use the recreational boats and bicycles. The City has friendly bike lanes by the lake shorelines – biking is a highly recommended mode to explore the beautiful shoreline by the City Park and Waterfront areas.
Overall, this is a modern and beautiful hotel in a good location which has outstanding natural beauty at its doorstep. The staff was polite and attentive. My room could have been better; despite this, Delta Grand Okanagan is a quality and clean hotel that I would not mind coming back to. However, I disliked paying the daily resort fee, especially when I had no need to use the recreational facilities.